T-Mobile reports Q2 2012 results, net customer losses of 205,000Alex Wagner - Deputy Managing Editor, News Desk
Today we're rounding out the big four's second quarter 2012 reports, as T-Mobile has come forward with its own results. At the end of Q2 2012, T-Mobile finished with a net customer loss of 205,000, an increase compared to its total customer loss of 50,000 in Q2 2011. Getting into specifics, net postpaid customer losses hit 557,000 during Q2 2012, but the number of net prepaid customers grew by 205,000. Branded contract customer churn for the quarter was at 2.10 percent. At the end of the second quarter, T-Mobile served 33.2 million customers, down from 33.4 million in Q1 2012.
On the financial side of things, T-Mobile says that total revenues for the second quarter finished at $4.9 billion. Service revenues for the quarter were at $4.4 billion, with data service revenues finishing at $1.4 billion. Additionally, T-Mobile reminded us of its ongoing strategic initiatives, which include its $4 billion network evolution plan that'll expand its voice and data coverage and help to kick off its LTE rollout. Also included in those strategic initiatives is the 1,000 new T-Mobile Premium Retailer stores that sprung up in Q2 as well as Magenta's agreement with Dollar General that brings T-Mobile prepaid and Monthly4G services to over 6,400 Dollar General stores.
While T-Mobile's customer losses (both net and postpaid) certainly are a bit of a disappointment, the carrier did manage to add over 200,000 prepaid users during the quarter. And with the addition of around 8,700 prepaid stores in the second quarter, I wouldn't be surprised if we saw a similar amount of growth again next quarter. If poring over T-Mobile Q2 2012 results sounds like the perfect way to kick off your Thursday morning, you can find the full report in PDF form right here.
T-Mobile USA Reports Second Quarter 2012 Operating Results
Continued Solid Adjusted OIBDA in Q2; Churn Improvements
Bellevue, Wash. — Aug. 9, 2012
- Adjusted OIBDA increased 4.8% year-on-year to $1.3 billion in the second quarter of 2012
- Adjusted OIBDA margin improved 3 percentage points year-on-year to 31% in the second quarter of 2012
- Total service revenues of $4.4 billion in the second quarter of 2012 compared to $4.4 billion in the first quarter of 2012 and $4.6 billion in the second quarter of 2011, a decrease of 5.2% year-on-year
- Branded contract churn of 2.10% in the second quarter of 2012; 40 bps decrease quarter-over-quarter and 50 bps decrease year-on-year
- Net customer losses of 205,000 in the second quarter of 2012 compared to 50,000 net customer losses in the second quarter of 2011
- Branded contract net customer losses of 557,000 in the second quarter of 2012, compared to 510,000 branded contract net customer losses in the first quarter of 2012 and 536,000 branded contract net customer losses in the second quarter of 2011
- Strong branded prepaid net customer additions of 227,000 in the second quarter of 2012 compared to 71,000 branded prepaid net customer losses in the second quarter of 2011 and branded prepaid net customer additions of 249,000 in the first quarter of 2012
- Branded contract ARPU increased slightly year-on-year to $57.35 in the second quarter of 2012
- Branded contract data ARPU increased 14.6% year-on-year to $19.16 in the second quarter of 2012
- Branded prepaid ARPU increased 13.6% year-on-year to $26.81 in the second quarter of 2012
- 3G/4G smartphones sold increased 31% year-on-year to 2.1 million in the second quarter of 2012
- Solid progress on key strategic initiatives, including plans to expand network coverage and rollout LTE service in 2013
BELLEVUE, Wash., August 9, 2012 -- T-Mobile USA, Inc. today reported second quarter 2012 results. In the second quarter of 2012, T-Mobile USA reported adjusted OIBDA of $1.34 billion, up 4.8% from $1.28 billion reported in the second quarter of 2011. Net customer losses were 205,000 in the second quarter of 2012, compared to 50,000 net customer losses in the second quarter of 2011.
“In the second quarter, T-Mobile USA continued to show considerable progress in a number of key areas delivering solid adjusted OIBDA growth. While we reported encouraging branded contract and branded prepaid churn improvements in the quarter, we remain focused on customer loyalty as we continue to execute against our strategy” said Jim Alling, Interim CEO and President of T-Mobile USA. “Looking ahead, T-Mobile USA will continue to invest in a number of key areas including the modernization of our network as we pave the way for LTE service in 2013, retail expansion, as well as an increased investment in promoting our brand.”
“In the second quarter T-Mobile USA started the implementation of key initiatives, such as network modernization, which will improve its competitiveness going forward,” said René Obermann, CEO of Deutsche Telekom. “We are also encouraged by the strong cost discipline demonstrated by T-Mobile USA.”
T-Mobile USA Strategic Initiatives Update
T-Mobile USA continues to execute on its key strategic initiatives, which include its $4 billion 4G network evolution plan to expand its voice and data coverage around the country and to initiate long term evolution (“LTE”) service in 2013. In the second quarter of 2012, T-Mobile USA announced an agreement with Verizon Wireless for the purchase and exchange of certain Advanced Wireless Services (AWS) spectrum licenses (subject to regulatory approval), which would improve T-Mobile’s network coverage in 15 of the top 25 markets in the U.S.; completed the AT&T deal break-up AWS license transfers that will expand T-Mobile’s coverage in 12 of the top 20 U.S. markets; and announced a spectrum exchange agreement with Leap Wireless International, Inc. that will further 4G coverage in four states. In addition to these spectrum agreements, T-Mobile USA announced multi-year agreements with Ericsson and Nokia Siemens Networks to deploy state-of-the-art LTE-capable equipment at 37,000 cell sites in 2012 and 2013.
T-Mobile USA increased its distribution channels in the second quarter of 2012 announcing the opening of its 1,000th T-Mobile Premium Retailer (TPR) store. In addition, a new distribution arrangement with Dollar General Corporation brings an affordable phone and convenient access to T-Mobile’s prepaid and Monthly4G™ No Annual Contract service to more than 6,400 Dollar General stores. In total, T-Mobile USA added approximately 8,700 prepaid doors in the second quarter of 2012. To expand its reach in the business-to-business market, T-Mobile USA began offering two new suites of mobile broadband data plans to address the growing use of mobile broadband devices and the increasing demand for data among business customers. T-Mobile USA also launched its “Open Europe” plan for business customers – a new unlimited data feature with a flat-rate monthly fee. The Company also signed two additional agreements with Mobile Virtual Network Operator (“MVNO”) partners in the quarter to drive further expansion into this customer segment.
T-Mobile USA further expanded its portfolio of compelling 4G smartphones in the second quarter of 2012. T-Mobile USA became the first U.S. carrier to offer the 42 Mbps-capable HTC One™ S and also launched the highly anticipated Samsung Galaxy S™ III. In addition to these devices, T-Mobile USA also launched the T-Mobile® Prism™, a budget-friendly option for cost-conscious consumers and expanded T-Mobile's myTouch® family with the announcement of the next-generation T-Mobile® myTouch® and T-Mobile® myTouch® Q, launched in July 2012. In early August, T-Mobile USA launched the Samsung Galaxy Note™, featuring a 5.3-inch HD Super AMOLED™ screen. The Company is supporting its strategic investments with its brand re-launch program, continuing with a new advertising campaign that encourages customers to Test Drive T-Mobile USA’s competitive 4G experience.
During the second quarter of 2012, T-Mobile USA continued to focus on driving efficiencies across the business. Examples of this include the new organizational structure announced in May 2012 that will enable the Company to react with greater speed and effectiveness to customer and market opportunities, that aligns costs with revenue realities, and that better positions T-Mobile USA for growth. The Company also continues with its efforts to drive operational efficiencies with the Reinvent program and is well on track to achieve $900 million in gross savings, which will be partially reinvested into customer acquisition programs. Lastly, the multi-year churn reduction program showed encouraging progress in the second quarter of 2012.